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2 years
of free repairs, from delivery
Seams, zips, snaps and buttons, on any Wrenfield piece.
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At cost
after the two years
The repair team quotes each repair before doing it.
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Free label
to the Portland workroom
Issued when you file the claim on the repairs page.
What is covered, and what is not
| Covered: a failure under normal use | Not covered: wear and care |
|---|---|
| A seam that opens | Pilling on merino and cashmere, and shedding on a brushed scarf |
| A zip that sticks, splits or stops tracking | Fading, including indigo and garment dye |
| A snap or a button that pulls out | Abrasion at cuffs, hems and pocket edges |
| A baffle seam on a puffer that loses fill | A crushed corduroy pile or matted fleece |
| A dropped stitch or a hole at a seam | Damage from washing against the care label |
| A rivet that comes away | A waxed jacket that was not re-waxed once a season |
When a repair is not possible, the repair team decides whether a replacement or a credit is the fairer answer. That decision is theirs, and they explain it.
How to send a piece in
File the claim
On the repairs page, with your order number, your email and a photo of what failed.
Print the free label
It ships the piece to the Portland workroom. Any bag or box will do.
The repair team reviews it
They confirm what they will do. For an at-cost repair, they quote the cost first.
The work is done
We do not publish a turnaround; the team gives one for your claim.
It comes back to you
With its own tracking.
Hemming
Hemming on denim is free, on request, through the same page. Wear the pair in first, and soak a raw pair before you decide on the length: a hemmed pair is final sale and cannot be returned or exchanged.
Waxed jackets
A waxed jacket is meant to be re-proofed every season, and it keeps its warranty only while it is. Never machine-wash or dry clean it. Sponge it with cold water, and re-wax it with the Jacket Bar Wax: warm the tin, work the wax in with a cloth, and set it with a hairdryer.
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Care
Jacket Bar Wax
The wax the Waxed Field Jacket is finished with, in a 50 g tin that re-proofs a jacket about twice
$18
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Care
Sweater Care Kit
A wooden sweater comb, a cedar block and a bottle of wool wash: the answer to most pilling questions
$28
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- Low stock
- Best seller
Jacket
Waxed Field Jacket
Our signature jacket: 8oz British waxed cotton, a corduroy collar, a two-way brass zip, built to be re-waxed and repaired
3 colors
$348
Not sure it is a defect?
Light pilling, a little shedding, slub texture, crushed pile and raw denim shrinking as described are how those fabrics behave. A hole, a dropped stitch, a seam or a zip that fails, a snap that pulls out, or dye that bleeds on a first cold wash is a defect. If you cannot tell, send us a photo and we will say which it is.
Repair questions
It was a gift, or I bought it from a stockist.
The repairs page looks an order up by its number and email, so it cannot take that claim. Write to us: we gather the whole claim in the conversation, photos included, and hand it to the repair team.
My piece is more than two years old.
The same repairs are done at cost. The repair team tells you the cost before any work.
I am a Workroom member.
Membership includes one free repair a year on any Wrenfield piece, even one outside the warranty.
Can you send me a new one instead?
A replacement is the repair team's decision, when a repair is not possible.
How long does a repair take?
We do not publish a turnaround. The repair team gives one with your claim.
Will you re-wax my jacket?
Ask on the repairs page. A re-wax is not a warranty repair, and the team will say what it costs.