Ask us
Questions about a size, an order or what a fabric will do in the wash: ask. Messages are answered around the clock, on chat and through the form on this page, by our assistant working from your real order and our published policies. Our customer care team is at the desk Monday to Friday, 9am to 5pm PT, and anything that needs a decision from them waits for those hours; we will tell you so in plain words.
| Channel | Where | Best for |
|---|---|---|
| Live chat | The chat button at the bottom of every page | Quick questions about size, stock and orders |
| Contact form | The form on this page | Anything with detail, and anything you would like answered in writing |
| Repairs | The form on this page: choose A repair | A repair or warranty claim the repairs page cannot take |
| Wholesale and stockists | The form on this page: choose Wholesale | Applications and existing wholesale accounts |
| Portland flagship | The form on this page: choose The Portland flagship | Questions about the store in the Central Eastside |
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Mon–Fri
9am to 5pm PT
Our team's desk hours. Chat and the contact form are answered at any hour.
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Within 2 days
our target to fully resolve a message sent with the form
Chat questions are usually resolved the same day.
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Portland, OR
where every order ships from
Orders placed before 11AM PT ship the same business day.
The fastest route for common questions
- What size am I? Tell us your height, the size you usually wear and the piece, or use the Fit Finder.
- The size is wrong: an exchange is free for 45 days, and it starts in the returns portal.
- Where is my order? The tracking portal shows every scan.
- Change or cancel an order: while it has not shipped, you can do both yourself on the order editing page.
- A seam, a zip or a snap failed: file a claim on the repairs page.
- A skin reaction, or an injury from a zip, a snap or a buckle: stop wearing the piece and write to us right away. See a professional if it needs one. Set the piece aside; do not send it back through the returns portal until our product safety team says how they want it.
What we will not ask you for
We never ask for a password or a card number, in any channel. Signing in uses a one-time code sent to your email.
Wrenfield, Inc., Portland, OR, United States. Please do not mail returns or repairs to this address; a return starts in the returns portal and a repair on the repairs page, and each issues its own label.
Demonstration
Nothing was sent
In a live store this message would now be with the team. Here the form checked what you typed, sent nothing and stored nothing.