1. Where we ship from
Every order ships from our own warehouse in Portland, Oregon. Orders placed before 11AM Pacific Time on a business day ship the same business day. Orders placed after that, or on a weekend or a US federal holiday, ship the next business day.
2. Delivery times and cost
| Destination | Method | Time from dispatch | Cost |
|---|---|---|---|
| United States | Standard | 3–6 business days | Free over $75; below that, the rate shows at checkout |
| United States | Express | 2–3 business days | A flat $18 |
| Canada, United Kingdom, European Union, Australia, Japan | International | 6–12 business days | Free over $250; below that, the rate shows at checkout |
These are estimates from the day the order ships. We never promise a delivery date the carrier has not given. Each checkout is measured on its own against the free-shipping threshold.
3. PO boxes and addresses
We ship to PO boxes by standard shipping only; express needs a street address. Each order ships to one address.
4. Larger orders
A larger order can leave in more than one box, each with its own tracking number.
5. International orders
Duties and taxes are calculated and charged at checkout, so nothing more is due at delivery. International delivery takes 6–12 business days in every country we ship to. A package held in customs moves on customs' timing. Duties are set by the destination country and are not refunded by Wrenfield.
6. Pre-orders
A pre-order is charged in full at checkout and ships with its drop. Until then it has no tracking. An order that holds a pre-order item ships when that item is ready; sending the in-stock items ahead is a decision for our team, on request. The expected ship date is on the order and on the pre-order status page, and we share a date only when it is confirmed.
7. Tracking
The confirmation and the tracking go to the buyer's email. The tracking portal shows every scan with your order number and email. A new tracking number can show nothing for a day or so, until the package is scanned at the carrier's first facility.
8. Address changes
You can change the address on the order editing page within 48 hours of placing the order and before it ships. Once the label is printed, a new address is a redirect request with the carrier, made by our warehouse team. It is the carrier's decision, and we never promise it.
9. Shipping protection
Shipping protection is an optional add-on chosen at checkout, with its price shown before you add it. Claims are filed on the protection claims page, where the protection provider decides on a replacement or a refund.
| Reason | When you can file | What is needed |
|---|---|---|
| Stolen: marked delivered, not received | Once it has been 5 days since delivery | The order number; no police report is asked for |
| Lost in the United States | After 7 days without a tracking update | The order number |
| Lost internationally | After 20 days without a tracking update | The order number |
| Damaged | Within 15 days of delivery | A photo of the item and of the box |
The app writes to the email on the claim and may ask for a reply or photos, so watch your inbox once you have filed.
10. Without shipping protection
If a package is marked delivered and is not there, check with neighbors, a mailroom or a safe place, then write to us within 30 days. We can refund the order or issue store credit; a reship is decided by our warehouse team. A limited-drop item that has sold out can only be refunded.
11. Gift orders
Any order can carry a printed gift message, added at checkout. We do not offer gift wrap. The Gift Box ships with no prices inside; on a regular order the slip inside is not promised to be price-free.
12. Demonstration store
This is a demonstration store operated by Razviel, and no orders are processed. Nothing ships from this site.