1. The short version
- You can return a piece within 30 days of delivery and exchange it within 45, if it is unworn, unwashed and still carries its tags.
- An exchange for a different size or color is free, and the new size ships as soon as the return is scanned by the carrier.
- A refund goes to the original payment, less an $8 return label fee. Store credit instead has no fee and adds a 10% bonus.
- Final sale cannot be returned or exchanged: anything marked down 40% or more, the Archive Sale, hemmed denim, an unfinished-hem trouser and opened socks.
- An unshipped order can be canceled within 24 hours.
- Seams, zips, snaps and buttons are repaired free for 2 years.
2. Returns
Wrenfield accepts returns within 30 days of delivery. Returns run through the returns portal: enter your order number and email, select the piece and the reason, and the portal checks the item against this policy, issues the label and processes the refund or the credit.
- The piece must be unworn, unwashed and still carry its tags.
- The original box is not needed; any bag or mailer works.
- There is no restocking fee.
- A refund goes back to the original payment, and the $8 return label fee comes off it.
- Choosing store credit instead waives the label fee and adds a 10% bonus. Store credit does not expire.
- When the fault is ours, a wrong, damaged or defective item, the label is on Wrenfield. If the portal ever charges a label in one of those cases, write to us.
- A return that arrives worn or washed is inspected by our returns team, who can refund part of it or send it back.
3. Exchanges
Exchanges are accepted within 45 days of delivery, under the same condition: unworn, unwashed, tags on. An exchange for a different size or color is free. The portal ships the new size as soon as the return gets its first carrier scan, so you are not waiting for the warehouse to receive it. An exchange shows as its own order.
A size that is sold out cannot be exchanged into. An exchange into a different product at another price is settled in the portal: it collects or returns the difference.
4. Final sale
The following cannot be returned or exchanged: anything marked down 40% or more; everything in the Archive Sale; denim that has been hemmed; a trouser ordered with an unfinished hem; and socks whose pair has been opened. A final-sale item is refunded only when it arrived damaged, wrong or defective.
5. Gifts
A gift can be returned by the recipient for store credit, without the buyer being told, and exchanged for size in the portal by the recipient.
6. International returns
International returns are accepted. The return shipping is paid by the customer. Duties and taxes are set by the destination country and are not refunded by Wrenfield.
7. Past the window
After the window you can still submit a review request in the returns portal, and our returns team decides each one. We would rather be honest than encouraging: late returns are rarely approved.
8. Refunds
A refund on a return is processed by the portal. We tell you when it has been issued; when it appears on your statement depends on your bank, and we do not promise a date on the bank's behalf.
9. Damaged, wrong, missing and defective items
| What happened | What we do |
|---|---|
| Damaged in transit, with shipping protection on the order | A protection claim, with a photo of the item and the box within 30 days of delivery |
| Damaged in transit, without protection | Write to us with a photo within 30 days of delivery; we refund or issue store credit |
| Wrong size, wrong color or someone else's order | Our mistake: the portal issues a label on Wrenfield, and the warehouse team sends the correct item |
| An item missing from a multi-item order | Reshipped by the warehouse team; it is not a return |
| A defect: a hole, a dropped stitch, a seam or zip that fails, a snap that pulls out, dye that bleeds on a first cold wash | Within 90 days: a partial refund, a return through the portal or the repair program |
| Normal wear: pilling, shedding, slub texture, crushed pile, raw denim shrinking as described | Not a defect. We explain how to care for the fabric |
10. Cancellations
An order can be canceled for a full refund to the original payment while it is unfulfilled and within 24 hours of placing it, on the order editing page. Once it has shipped it cannot be canceled as such: you can refuse the delivery or start a return. A pre-order can be canceled for a full refund at any point before it ships.
11. Repairs and warranty
Within 2 years of delivery, a seam that opens, a zip that fails, a snap or a button that pulls out under normal use is repaired for free on any Wrenfield piece. After that, the same repairs are done at cost. Claims are filed on the repairs page, which issues a free shipping label to the Portland workroom. The repair team decides when a repair is not possible and a replacement or credit is fairer.
The warranty does not cover normal wear, such as pilling, fading, abrasion and a crushed pile, or damage from washing against the care label. A waxed jacket keeps its cover only while it is re-waxed once a season.
12. Price adjustments
If the price of a piece drops within 14 days of your purchase, write to us and we adjust it. The Archive Sale and the Black Friday event are never adjusted.
13. Demonstration store
This is a demonstration store operated by Razviel, and no orders are processed. This policy describes how the Wrenfield store would operate; no return, exchange, refund or repair can be made here.
14. Contact
Questions about a return, an exchange or a repair: the chat button on any page, or the form on our Contact page.