Order
Returns and exchanges
This is where a return or an exchange starts. The portal checks the piece against the policy as you go, issues the label and processes the refund, the credit or the exchange. The original box is not needed, and there is no restocking fee.
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45 days
to exchange, free
For a different size or color. The new one ships when your return is first scanned.
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30 days
to return
Unworn, unwashed, tags on.
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$8 or $0
return label
$8 comes off a refund to the original payment. Store credit has no fee and adds a 10% bonus.
Look up your order
Enter the order number and the email you ordered with.
Pick the piece and the reason
If it is the wrong size or color, choose exchange and pick the one you want.
Choose exchange, store credit or refund
An exchange is free. Store credit has no label fee and a 10% bonus. A refund goes to the original payment, less the $8 label fee.
Send it back
Any bag or mailer works. Drop it with the carrier on the label.
The new size ships at the first scan
You do not wait for the warehouse to receive your return.
What cannot come back
- Final sale: anything marked down 40% or more, the Archive Sale, hemmed denim, a trouser ordered with an unfinished hem, and opened socks.
- A piece that has been worn or washed. If one arrives that way, our returns team inspects it and can refund part of it or send it back.
- A piece that caused a skin reaction or an injury: set it aside and write to us first.
Return questions
The size I want is sold out.
Then it cannot be exchanged into. Take store credit and use Notify me, or choose another color.
It was a gift.
The recipient can exchange it for size here, or return it for store credit, without the buyer being involved.
I am past the window.
You can still submit a review request here and our returns team decides. Late returns are rarely approved.
The portal is charging me a label on a wrong or damaged item.
It should not. Write to us and our returns team corrects it.
I am a Workroom member.
Your return label is free on every return.
A seam or a zip failed after some wear.
That is a repair, not a return.