Shipping, Returns & Exchanges FAQ

Each product page states how the cut fits and which way to go between two sizes. The Size Guide has body measurements in inches and centimeters, and the Fit Finder recommends a size from a garment you already own.

Because the cuts differ. The Merino Crew is regular and true to size; the Fisherman Rib is boxy and most people size down; the Slim Taper jean is snug at first and relaxes. The page of each piece says which.

Yes. Raw Indigo is unsanforized: it loses about a size in the waist and about an inch of length on its first hot soak. Order one waist up. The One Wash is already shrunk and is true to waist.

No. Our pictures show the garment itself, in each color, with a detail and a fabric swatch; nobody is wearing it. The fit and the size advice are written on the page instead, and so is the shrinkage of a fabric that shrinks.

An exchange for a different size or color is free within 45 days, while the piece is unworn, unwashed and has its tags. The new size ships as soon as your return gets its first carrier scan.

Yes, free, on denim, on request through the repairs page once you have worn the pair in. A hemmed pair is final sale.

Orders placed before 11AM Pacific on a business day ship the same business day from our own warehouse in Portland, Oregon. Later orders ship the next business day.

Standard shipping is 3–6 business days in the US and express is 2–3 business days in the US. We never promise a delivery date the carrier has not given.

Standard shipping is free on US orders over $75. Below that, the exact rate shows at checkout once your ZIP code is in. Express is a flat $18.

No. Each checkout is measured on its own against the $75.

Use the tracking portal with your order number, which starts with WRN-, and your email.

A larger order can leave in more than one box, each with its own tracking.

Yes, by standard shipping. Express needs a street address.

Each order ships to one address, so four addresses means four checkouts.

The United States, Canada, the United Kingdom, the European Union, Australia and Japan.

6–12 business days, the same for every country we ship to.

No. Duties and taxes are calculated and charged at checkout, so nothing more is due at delivery.

On orders over $250. Below that, the rate shows at checkout.

Yes. International returns are accepted, and the return shipping is paid by the customer. Duties are set by the destination country and are not refunded by Wrenfield.

Yes, while the order has not shipped and it is within 48 hours of placing it. A swap to another size or color of the same piece at the same price leaves the total as it is, as long as the new size is in stock.

Yes, on the order editing page, which charges or refunds the difference. An edited order is saved as a new order with a new number, and the old one closes.

Within 48 hours and before it ships. Once the label is printed, it becomes a redirect request with the carrier, which is never promised.

Yes, for a full refund to the original payment, while the order is unfulfilled and within 24 hours. Once it has shipped, you can refuse the delivery or start a return.

Yes, for a full refund, at any point before it ships.

No. The payment method cannot be changed after purchase.

45 days from delivery.

Nothing. An exchange for a different size or color is free, label included.

As soon as your return gets its first carrier scan. You are not waiting for us to receive it.

Unworn, unwashed and still carrying its tags.

Yes. A gift recipient can exchange for size in the returns portal without the buyer being involved.

Then the exchange cannot be made into it. A core color comes back with the next restock, and Notify me tells you when; a limited drop does not come back.

30 days from delivery, for pieces that are unworn, unwashed and still carry their tags.

To the original payment, less an $8 return label fee. If you take store credit instead, there is no label fee and a 10% bonus is added.

No. Any bag or mailer works, and there is no restocking fee.

Anything marked down 40% or more, the Archive Sale, hemmed denim, a trouser ordered with an unfinished hem, and opened socks. Final-sale items cannot be returned or exchanged, unless they arrived damaged, wrong or defective.

Yes. A gift can be returned by the recipient for store credit, without the buyer hearing about it.

You can still submit a review request in the returns portal and our returns team decides. Late returns are rarely approved.

A piece that has been worn or washed is inspected by the returns team, who can refund part of it or send it back to you. If it shrank against what the page says, tell us: that is a different conversation.

We tell you when it is issued. When it shows on your statement is your bank's timing.

An optional add-on chosen at checkout, shown as its own line on the order, with its price shown before you add it. It covers a package that is stolen, lost or damaged.

Check with neighbors, a mailroom or a safe place. With protection, a stolen package can be claimed once it has been 5 days since delivery. Without it, write to us.

After 7 days without a tracking update inside the US, or 20 days internationally.

With protection, file a claim with a photo of the item and the box within 30 days of delivery. Without it, write to us with a photo within 30 days.

That is our mistake. The returns portal issues a label on us, and our warehouse team sends the correct piece.

A missing item is reshipped by our warehouse team. It is not a return.

A seam that opens, a zip that fails, a snap or a button that pulls out under normal use, on any Wrenfield piece: free for 2 years from delivery, and at cost after that.

Light pilling on merino and cashmere is normal in the first weeks and combs off. A hole, a dropped stitch or a seam opening is a defect.

Sponge it with cold water. Never machine-wash or dry clean it. Re-wax it once a season, which is also what keeps it inside its warranty.

We do not publish a turnaround. The repair team gives one with your claim.

It is still covered. The repairs page cannot look the order up, so write to us and we take the claim in the conversation.

A subscription for the pieces people replace: the Heavyweight Tee, the Slub Pocket Tee, the Merino Long-Sleeve Base Layer, the Women's Rib Tank, the Merino Hiking Sock and the Three-Tee Pack, at 15% off each box.

Every 4, 6, 8 or 12 weeks.

Yes, in the portal, before the next box is processed. You can also change the color or swap to another subscribable piece.

Yourself, in the portal. A skip has to be made before the next billing date, and a pause can last up to 3 months.

No. Neither is available in the portal.

Update your card in the portal. We never collect a card in chat or by email.

Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay and Google Pay.

Shop Pay Installments is shown at checkout when it is available. The lender decides eligibility.

One per order. A creator code, a welcome code and a rewards code each count as that one, and codes do not apply to items already on sale.

10% off a first order, one per customer, valid for 30 days.

Write to us within 14 days. The Archive Sale and the Black Friday event are never adjusted.

No.

No. Duties are set by the destination country and are not refunded by Wrenfield.

No. Cards are entered at checkout only.

Sign in before you check out: 1 point per dollar. A guest checkout earns nothing.

Every 200 points redeem for $10 off.

After 18 months without activity.

A paid annual membership, $60 a year: free standard shipping on every order, a free return label on every return, access to every drop 24 hours early, and one free repair a year on any Wrenfield piece.

Write to us; our team cancels it on request, and the perks run to the end of the year already paid. It renews on the anniversary of joining, with no pause or skip.

Your friend gets $25 off a first order of $100 or more, and you get $25 in store credit once that order clears a 10-day review window.

Core colors are restocked every season. We share a date only when it is confirmed; the Notify me button on the product page tells you the moment it is back.

No. Limited drops do not return once they sell out.

No. Stock is never held or reserved for anyone.

Two of the same item per customer.

Because it has not shipped. A pre-order is charged in full at checkout and ships with its drop.

No. The Gift Box ships boxed with no prices inside, and any order can carry a printed gift message.

Your order confirmation with the price goes to your email. The Gift Box has no prices inside; on a regular order, the slip inside is not promised to be price-free.

Stop wearing the piece and see a professional if it needs one. Then write to us: it is logged as a product safety report and handed to our product safety team. Set the piece aside rather than returning it through the portal.

We do not call any fabric hypoallergenic. The composition of every fabric is on the Fabrics & Mills page.

With your email and a one-time code sent to it. There is no password.

Write to us; our team changes it on request.

Write to us. We verify it is you, log it as a formal request and pass it to the team that handles it within the legally required time.